The Ernst & Young ( EY ) has invited applications from CA, LLB graduates for the post of Independence – Sr. Manager / Associate Director.
Independence support is the largest sub-service function within Risk Management Services (RMS) responsible for assisting Assurance and Risk Management teams in maintaining EY’s objectivity and integrity with respect to its current and future audit clients. RMS Independence team is currently 350 people strong and operating from 2 locations: Gurgaon, India and Wroclaw, Poland. This team is closely integrated with Global Independence organization and enjoys good visibility amongst various customer groups.
This position is to serve as the sub-service function lead for RMS – Independence group. The successful candidate will be responsible for managing overall service delivery & operations for the entire group, serving multiple customer groups & stakeholders across different EY geographies. He/she will be responsible for team’s productivity, efficiency & quality of service. Other responsibilities include onboarding new customer groups, process transition, business transformation initiatives, setting up billing & work order processes, performance management and development of the team members. He/she will also be responsible for defining & driving team’s strategy, headcount planning, recruitment of resources, developing new solutions and overall people as well as team management.
The position also involves some international travel to oversee team in Poland and to support business development initiatives.
Key responsibilities:
- Coordinates implementation of independence support processes across multiple customers and geographies
• Builds up significant domain expertise on independence processes and tools.
• Develops comprehensive knowledge of EY Global / US SEC independence policies and relevant independence procedures to demonstrate self and GDS team’s ability to provide support
• Develops solid understanding of EY & Regulator’s definitions of an audit client and restrictions around them
• Consults with Region / Country Independence teams on complex situations to enable smooth execution of various independence work programs / processes on a timely basis.
• Manages the customer outreach process to build future pipeline
• Responsible for addressing & resolving service delivery issues / escalations
• Manages performance of team members-from setting goals to assessing performance against goals to providing performance feedback.
• Manages efficiency and productivity of team members on a day-to-day basis. Ensures adherence to work-flow protocol and tools.
• Coaches and mentors team members for professional development, and recommends training requirements to address perceived gaps.
• Continuously looks for new opportunities for the GDS to add value to the existing processes
• Leads and drives technology driven business transformation initiatives around digitization, robotics and analytics.
Knowledge, skills and experience requirements:
This is a senior leadership position requiring the candidate to manage number of concurrent activities, have strong multi-tasking skills, organizational and time management skills. Having an entrepreneurial mindset along with strong relationship building skills are other qualifications expected from this person.
Administration & organizational skills
- Enjoys problem solving
• Able to prioritize effectively
• Strong project management skills
• Comfortable using IT database systems
• Exceptional and proven customer service skills, including responsiveness and commitment to quality.
• Ability to listen to, and accurately capture, others’ ideas, expectations and concerns; should be clear and concise when responding to questions.
Interpersonal skills
- A strong team leader who is comfortable working collaboratively with others
• Must be able to work virtually, and independently
• Able to be diplomatic when dealing with content developers/reviewers
Flexibility
- Responds well to deadlines and work outside of normal hours when required
• Comfortable working on a number of activities concurrently
• Able to work in a rapidly changing environment and prioritize accordingly
• A strong and highly-motivated work ethic, with ability to perform well even when under pressure;
• Proven ability to successfully complete multiple tasks in a fast-paced environment
Qualifications, certifications and education requirements:
EDUCATION: CA or LLB from a reputed institute or similar post- graduate experience
EXPERIENCE: At least 14 years of professional experience, out of which a minimum of 5 years should have been spent in:
• Compliance or research functions in Big 4 or other professional service organizations
• Business research and analysis
• Managing reasonably large teams ~ 300 people
For further information click here.
