The Amazon invited applications for the post Process Lead, ROC, SCS, NA, ROC
Qualification
- MBA
- Bachelor’s degree with 2-4 years of work experience primarily on North America and Canada Spot Capacity Sourcing (SCS), as well as expertise understanding North American, Canadian FMCSA regulations.
- Creative and analytical problem solver with a passion to provide excellent customer service.
- Should be flexible to adapt to a 24 x 7 operating environment.
- Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems)
- Excellent communication skills- Verbal & Written both.
- Creative and analytical problem solver with a passion to provide excellent customer service.
Your key responsibilities
- Responsibilities include, but are not limited to Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
- Developing and/or referring to performance metrics to drive team performance and business results.
- Identifying the business impact of trends and making data backed decisions.
- Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
- Serves as escalation point for transportation specialists.
- Owning process/business level reports/actions and diving compliance.
- Perform Ad-hoc reporting and analysis as per requirement.
JOB LOCATION: HYDERABAD
For more details and to apply, click here
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