For the fast track taxpayer grievances and ensure early resolution of their complaints, the Income Tax department has launched a special electronic grievance redressal system called ‘e-nivaran’ .
A separate and dedicated window for grievance redressal has been launched recently in the Income Tax Business Application (ITBA), the new smart electronic platform for the regular operations of the department.
The facility is called ‘e-nivaran’ (electronic solution) and acts to integrate all online and physical complaints gathered by the department at this platform which will be monitored by the Assessing Officer of the case upto the supervisory officers in a paperless environment.
Source – Indian Express
